Preferred hotel programme

Client: Global Pharmaceutical
Location: EMEA
Date: September 2010

Brief

As we are preferred venue finding and event management partner we were asked to develop a hotel programme with pre-negotiated preferred terms and conditions. This needed to align with US practices, delivering a global approach to consolidate their spend, drive cost savings and mitigate risk.

Solution

In order to provide the best possible transparency we completed a full analysis of spend patterns across the UK, EMEA and Asia Pac.

We then worked with the client's travel provider to identify some key locations and hotel chains that were capable of fulfilling demand and identified independent properties to fill any gaps in the chain coverage. Face to face negotiations finalised the agreement to terms and we worked with the client's e-sourcing tool to manage the RFI process.

Client Verdict

There was a successful roll out of two year hotel programme across the UK, EMEA and Asia Pac with implementation of automated processes for issuing confirmations and preferred terms and conditions. Compliance with the processes resulted in 70% of spend going into preferred properties which produced additional savings and reduced risk. Cancellation fees were lowered by 80% annually.